Thursday, February 4, 2010

Deliver an Experience not just a service

"When you get to work every day, it's showtime. No one cares if you have a cold or if you're feeling off or if you had a fight with your best friend. We are paid to do great work. And the best businesses offer their customers an experience, not just a product or a service" - Robin Sharma

This is so true. Yet another way to get qualified for life!